No worries! It is not unusual for powders to crack while being shipped. If your powdered items such as eye shadows and blushes arrive cracked, they are still perfectly usable. To return the product to it's original condition, simply place a wet paper towel over them to allow the product to come back together. You can read more about these types of quick-fixes here

GoSend cannot be held liable or responsible for products that are still rendered usable. We cannot replace products that are not damaged and still usable. For further questions, please feel free to contact our Support Team.