All GoSend members are able to return products. Because we have taken the time to admit the products, take photos, update information about the order, submit a return order to the retailer, and repack the items for return, our fee will cover the time to process a return for our customers. 


The return fee is a per package fee based on your current GoSend membership plan. Covering the cost of additional postage (if the retailer does not offer free returns) to ship the package back to the retailer is also the responsibility of GoSend members. 

  • For A La Carte members, this is a $10 per box fee plus any additional postage cost (if applicable). 

  • For Savvy Shopper members, this is a $5 per box return fee plus any additional postage cost (if applicable). 

  • Shopaholics may send free returns unless there is an additional postage fee to cover. 

Please note that some retailers such as ColourPop do not accept returns. Other retailers only accept returns within a certain window after the products have been delivered to your GoSend Locker. Be sure to check the retailer's page to find out more about their specific return policies.