GoSend charges a return fee for re-packaging and returning products which are in your GoSend Locker. This return fee is applied per package in addition to any additional postage fee (if the retailer does not offer free returns). Because we have taken the time to admit the package, take photos, update information about the order, submit a return order to the retailer, and repack the items for return, this fee will cover the time to process a return for the customer.

  • For A La Carte members, this is a $10 per box fee plus any additional postage cost (if applicable). 

  • For Savvy Shopper members, this is a $5 per box return fee plus any additional postage cost (if applicable). 

  • Shopaholics may send free returns unless there is an additional postage fee to cover.