Shipping

How long does it take for my items to arrive?
There are two “arrival times” when you use GoSend. First, all the products you ordered are delivered from the retailer(s) to our GoSend warehouse. Usually, ...
Wed, 18 Jan, 2017 at 12:21 PM
What fees will I have to pay to ship my items?
The first payment will be for ordering your products. This is either paid at the retailer’s checkout or via your GoSend account if you decide to use our Sh...
Wed, 18 Jan, 2017 at 12:38 PM
How can I calculate shipping?
To calculate shipping, you can use GoSend's Shipping Calculator. With this tool, customers are able to estimate the cost of shipment including fuel cha...
Fri, 8 Jan, 2016 at 2:08 PM
Will I have to pay import duty and tax?
Each country has different regulations regarding how import fees are applied and even the type of products that import fees are applied to. For example, so...
Wed, 18 Jan, 2017 at 12:44 PM
What is shipment consolidation and how does it save me money?
Members who have a paid membership enjoy the benefit of GoSend's package consolidation options. Your GoSend Locker is your storage space in the States ...
Wed, 5 Apr, 2017 at 7:11 AM
What shipping carriers does GoSend use?
We use the U.S. Postal Service, DHL Worldwide, FedEx, and UPS. GoSend’s paid members (Savvy Shoppers and Shopaholics) can ship anywhere with GoSend's G...
Fri, 2 Jun, 2017 at 9:18 AM
Do you ship to my country?
GoSend ships to every country around the world except for the following: Afghanistan, Nigeria, North Korea, Israel, and Syria. Also, GoSend currently...
Tue, 16 Jan, 2018 at 5:11 PM
Can I track my shipment?
Yes! You can access tracking details by signing in to your GoSend account, where we will provide real-time tracking details in your member portal. Once sign...
Wed, 18 Jan, 2017 at 1:29 PM
Is there anything I can't ship?
Unfortunately, border restrictions do limit the products you can and can't have shipped to your country. For a country by country list of prohibited ...
Fri, 2 Jun, 2017 at 9:24 AM
The status of my order says "is awaiting collection at local depot"...now what?
If the status of your order "is awaiting collection at local depot" and you've shipped with one of our GoSend Global shipping carrier service...
Mon, 22 Feb, 2016 at 9:40 AM