What is ShopAssist?
Any GoSend member can use our ShopAssist service. ShopAssist is your own Personal Shopper in the States! If you don’t want to deal with the hassle of checko...
Wed, 5 Apr, 2017 at 6:17 AM
How do I use ShopAssist?
When you use ShopAssist, you will add items to your GoSend shopping cart by entering the product name, link, and price from the retailer (do not forget to i...
Thu, 9 Feb, 2017 at 3:49 PM
Is there a fee to use ShopAssist?
Due to bank fees we incur, we must charge a credit card processing fee which is applied as a percentage for each item, in addition to a $2 per item Personal...
Wed, 5 Apr, 2017 at 9:48 AM
I’ve submitted my ShopAssist order. Why are my items not in my locker?
GoSend unfortunately doesn't specialize in teleportation! Once your invoice has been paid, we still have to order your items, and then the retailer has...
Wed, 5 Apr, 2017 at 6:21 AM
Do all GoSend members have access to ShopAssist?
Yes! We've upgraded our system and now any GoSend member can use our extremely popular ShopAssist service. 
Thu, 9 Feb, 2017 at 3:51 PM
What products cannot be purchased with ShopAssist?
Your ShopAssistant can buy you anything, so long as it is not an item restricted for export outside the U.S. or import to your country. Your ShopAssist per...
Wed, 5 Apr, 2017 at 6:23 AM
Am I able to sign up for subscriptions when I use ShopAssist?
Due to our ShopAssist's services limited capability to use various emails to sign customers up for subscriptions as well as security hazards, we unable...
Thu, 9 Feb, 2017 at 3:52 PM
I was sent extra charges after paying for my ShopAssist Order! Why?
In your ShopAssist cart, you are required to factor in any domestic shipping costs that may apply to their order (for example: ColourPop orders under $30 h...
Wed, 5 Apr, 2017 at 6:30 AM
What happens if my items are out of stock?
If a product goes out of stock, you'll receive an email from your GoSend Personal Shopper to let you know. You can either choose a replacement item to...
Wed, 5 Apr, 2017 at 6:32 AM
Am I able to redeem loyalty points and request free samples from retailers like Sephora?
GoSend members may request free samples from retailers like Sephora with their orders, but our staff cannot guarantee that you will receive the specific sa...
Wed, 5 Apr, 2017 at 6:35 AM