Returns

Am I able to return items that are still in my GoSend locker?
Absolutely! Returning items before we ship them out to you will save you a ton of money and hassle, rather than trying to return items that have already bee...
Wed, 5 Apr, 2017 at 7:31 AM
Is there anything I can't return?
You will have to check with the retailer you purchased from about their return policy, as some will not accept returns. Some retailers have a specific tim...
Wed, 18 Jan, 2017 at 2:04 PM
What types of fees will I pay if I return an item?
GoSend charges a return fee for re-packaging and returning products which are in your GoSend Locker. This return fee is applied per package in addition to a...
Wed, 5 Apr, 2017 at 7:32 AM
If I paid import duty or tax on the initial purchase, will I get that money back when I make a return?
GoSend cannot guarantee that you will be refunded for import duty and tax. Check with your local customs officials. 
Wed, 2 Sep, 2015 at 1:30 PM
How long will it take for me to receive my refund once my items have been returned?
Usually, it will take the retailer at least a few days to process the return and issue you a refund. Check with your individual retailer for their estimated...
Fri, 8 Jan, 2016 at 2:35 PM
My makeup products arrived cracked! What do I do?
No worries! It is not unusual for powders to crack while being shipped. If your powdered items such as eye shadows and blushes arrive cracked, they are st...
Wed, 18 Jan, 2017 at 2:08 PM